DisposAll

“The tl:dr version: our trash hasn't been picked up in 4 weeks, and the dumpster was supposed to be removed over the weekend, yet it is still there and still full. I have called almost daily for the past several weeks about our dumpster not being emptied. The first time it happened was back in Nov, and was told the driver quit so they were short staffed and it would be emptied that weekend. It was, so I was fine. Then it happened again, and once more in Nov. All these times it was emptied when I called, but I shouldn't have to call weekly to get the dumpster emptied. Then in Dec it happened again, and I called, but this time it was not picked up over the weekend. So I kept calling, and trying to get in touch with Bob in sales, as he is the one supposedly that I would need to speak with to close our account. It took me a week of calling daily, sometimes more than once per day, and leaving messages both with people and on voicemail, before I finally got in touch with him. (Note: my calls were NEVER returned, and I have the call logs to prove it) He apologized, said he would credit our account for a free month, and the trash would be picked up the following day. This was the Friday after Christmas. So when I came in on Monday and saw it had still not been emptied, I called Bob immediately, and he acted horrified that the dumpster hadn't been emptied, and he would personally make sure it was done that day. Jump forward to that Friday, 1/4, and we still did not have an emptied dumpster. I had been calling all week, and that day I decided I would just call repeatedly until I got things resolved. After sitting on hold for about 30 min, I was finally helped, or so I thought, by Natasha. She apologized over and over, said how unprofessional I had been treated, and that she was personally doing the paperwork while I was on the phone with her to close the account, and that the dumpster would be removed on Saturday. Well, I took this picture today, Monday 1/7, and as you can clearly see, the dumpster is STILL there, and the piles of trash surrounding it are growing ever taller. I called first thing this morning, wasn't give the name of the person I spoke with, but he said that our paperwork was finalized this morning, and that it would be picked up tomorrow. I understandably do NOT believe him, and insisted it be picked up today. He told me he was unable to do that, because the route for the driver had already been planned, and that it would be tomorrow. At this point we are at their mercy until they remove the bin, because we can't get the replacement bin until this one is removed, and there is obviously no room in that bin for more trash, so it is a serious health hazard. If the bin is not removed by the time I come into the office tomorrow, 1/8/19, I will be calling the health department to see what sort of recourse there is for this sort of negligence.”

“I highly recommend this company and Todd was awesome to work with. They got my roll off delivered the same day and their pricing was also great.”

“Drew from DisposALL arranged to have dumpsters on site within hours of calling for a quote. I've since added multiple lines of service with him. All of his equipment is delivered in good condition and the dispatch line is always pleasant and quick to have our dumpsters exchanged. I will continue to use them on my local projects. Keep up the great work Drew and Team.”

“If you need dependable and prompt service at an excellent rate then you should definitely call DisposAll. I will continue to use their services. They are extremely professional and will return your calls. My company is very demanding due to time constraints and they always rise to each and every occasion. They are just awesome especially my point of contact and dispatch.”