SANIPAC

“This is absolutely horrible, they never pick up our recycling. The garbage truck always picks up our garbage every week without any issues or problems. Then comes recycling week and it’s always the same problem. We have to call and stay on the phone for 20+ mins everyday on hold for long periods of time just to get a resolution on picking up our recycling. They say they’ll pick it up before 6 every day and still nothing. We follow their instruction every single time without hesitation. Put the bin on the east side, we do that, put the bin on the west side, we do that, put the bin here, put it there. It’s a game every time. We call, we’re patient, we understand And yet, they still don’t provide the service. They say they’ll send a placement guy out, they don’t do that. They say a supervisor will call us, they don’t that. I just don’t understand, I’m at a loss for words. Because I pay for the full service and I hold up my end, Im a loyal customer and a good one and all we want is for you to provide the service we pay for. Now, yet again we have to wait over a week to have them pick up our full bin of recycling so it just keeps piling up. I feel like it isn’t fair and I don't understand why they’re fighting against providing the service I pay for, faithfully. I guess we’ll see what happens next, I also like to add that in any of these calls I was never one time mean, aggressive or irate. I was frustrated and stressed that. But never wasi disrespectful. We’ve called them back and cancelled our services with them. We went with lane apex and started our new service. It’s pretty unfortunate that it came to that. A company who fights against providing service we pay for is actually really silly. Crazy thing is we paid our monthly service bill 😭 Edit: it’s outside for y’all to pick up, please have it picked up! our new service company will be delivering our new bins today. Thank you. Second edit: I find It very disturbing and funny that you are making every effort to apologize and make us feel heard through the review and yet no one has reached out and we’ve left messages and the the customer service reps say you’ll return our calls. But, here we are responding thru the review with words with no actions. Your response means 0 when you have not tried to respond personally.”

“My drivers have been doing an excellent job since I started being a SaniPak customer. They are timely and efficient in their work for which I am most grateful.”

“My current driver has been great! She’s responsive, friendly and seems to care about doing a good job AND the needs of the customers. Not the reason I am switching companies.”

“CONSUMER BEWARE!! We just got our bill from Sanipac, we were shocked at the fact we had 4 separate $5.56 for our cans being too full. We are retired and live on SSI and are finding life is extremely tight these days. We called to inquire about the extra charges stating we were not aware of the fact we were putting too much in our cans. We were treated rudely on the phone and when we asked to speak to a supervisor, we were told there was no one available. We have been loyal customers for more years than I can remember and don’t appreciate being treated in such a way. If we were putting too much in our cans then let us know the first week of overfilling instead of waiting a full month. I was putting wrong items in recycling and the driver immediately let me know by putting a sticker on my can and I stopped immediately, why not with garbage? They charge $ 5.56 extra each week that is why!!”