PENN WASTE

“I wanted to take a moment to share my sincere appreciation for the excellent service and genuine kindness I received today from two of your truck drivers. After dropping my two young daughters off at school, I arrived home to find a delivery placed on a pallet in our driveway. The delivery was not scheduled until this weekend, when my husband would be home, and it was also meant to be brought inside—not left outside. The box weighed approximately 150 pounds and was blocking both our driveway and garage, so I attempted to move it myself. While I was struggling, the two gentlemen who were emptying our trash cans noticed me right away. One asked if I needed help, while the driver signaled to let me know he was coming over. They both got out of the truck and graciously helped move the box just a few feet into the garage. They absolutely did not have to stop or go out of their way to help me—but they did, without hesitation. That small act of kindness made a huge difference for this very tired mama today. Please know how grateful I am, and how much their compassion and willingness to help meant to me. You have truly wonderful employees representing your company.”

“The company missed my trash for almost two month I called and today the lady was very nice. Explained to me exactly how I can get them to come pick up the 18 bags that they have left behind overtime. I was gonna do exactly that I talked to two trashmen this morning which day and the date is Monday March 9th The gentleman who was driving was a bald white man who was very unpleasant very bad customer service I wish we wouldn’t give people like him our service, but we only have two trash companies. We can go through in my small town off Bainbridge I was very disappointed in the completely bald white man who argued with me that they have been taking our trash this entire time when you can see the trash that is not obviously the case the in the back did not speak English, but was perfectly fine and there was another truck following behind as will that said penn waste very disappointed in the customer service there was another gentleman who did our trash every morning who did a fabulous job. We really appreciated him. Again extremely disappointed with the man driving the truck I’m assuming they were running behind but doesn’t excuse very poor customer service”

“The customer service ladies are great. But the trash and recycling services are horrible. Been a customer for 2 weeks and recycling has only been picked up and emptied half of my can. Large trash can has been on back order for weeks now and have no date of when my new cans will be here. Pay all this money for a half ass job. I call just about every day and nobody comes to do their job. Picture of my " just picked up recycling "”

“We just wanted to recognize the trash truck operators on the route for our route in New Cumberland. Every week, my children, especially my son, wait for the garage truck to collect our trash. The collectors on our route always wave and beep. It makes my children's day! We are so grateful for their impact on keeping our community clean. They went above and beyond leaving a surprise for my children. The kindness they showed our family will be paid forward. My husband and I want to share our gratitude and shine a light on the hard work and kindness these operators are making on the community.”