Republic Services

“By far the worst waste service you can possibly use. They have been 1 or more days late more than 50% of the time, they spill trash every week and do not pick it up despite my calls, well over an hour wait on customer service calls, the list goes on. I heard a rumor that they would stop serving my address but no official notice from Republic. When I called 3 different times, I got 3 different dates of the servixe ending, still with no official notice. Finally I am told they will pick my bins up next week, then they come by the next day looking for my bins and dumped a good portion of the waste in my yard. Billing has been wrong multiple times, bins have been damaged - it's hard to say anything good about them.”

“These guys have been the WORST. Like others leaving negative reviews we have gone weeks and weeks with out our trash being picked up. Every call met with a promise "to escalate our complaint to operations", which changes nothing. Trash and recycling are still out on the curb. To those at Republic Service reading this NEGATIVE REVIEW, do NOT send me a canned response, tell me WHO I need to talked to, threaten. cajole, bribe, whatever is need to GET MY TRASH & RECYCLABLES PICKED UP!!! (Update: Looking for a new company that is NOT Republic Services for service.)”

“It has been three days shy of four weeks since I have received trash service. I've had to resorte to asking the neighbors to use their trash to get rid of overflow trash. I have contacted the company on a daily basis and have been given hollow promises of trash being picked up the following day. Finally got in touch with a supervisor who personally guaranteed service on a Saturday, which never happened. Contacted another supervisor today, who stated they would personally contact their supervisor to get the issue handled. Only time will tell. Up until last year, I had zero issues, however their service has been horrible since. I strongly suggest using another company for trash service. Update: It has now been over four weeks since we have had our trash picked up. Management explained they don't have the driver's to service the area and cannot give a time frame as to when service will be provided. I was told it could be weeks. I will be canceling my service and go with a more competent company. I found WM is cheaper and drives my street weekly.”

“Where do I start? I previously had trash service with Waste Management and Kc Disposal and never missed a pick-up and if service was delayed I was notified. I can be understanding to the fact good workers are hard to find and that trucks need maintenance, but the other two companies mentioned above have the same adversities that Republic has and yet deliver a good product. If you complain that you’ve been missed they take note of it and will most likely give you a credit which is nice, but who wants to call their trash service almost weekly and have their time taken up with all that nonsense? The service that is offered is expensive, almost double than that of Kc Disposal and the product is quite awful. Once we canceled our service with Republic their bins sat by the end of our driveway for several weeks and each time we called we’d be told,” Someone is actually on their way to take care of that today!”. We got that same runaround at least three times and then shortly after we received a bill I perceived to be a service fee required for bin recovery. When I first called initially and canceled I said I understood if a recovery fee was needed and believed based on my exchange that it would waved. I reached out and was told that a credit would be applied for the fee only to receive a notification today that my card had been charged for that amount. I’m still undecided on whether to call and try to get that refunded (a little over $50). At this point, I don’t want to have another thing to do with Republic as a company. It comes as no surprise to me that they have such an awful rating here on Google and I think it’s well deserving. I understand that there are good folks working there and as a matter of fact one of my neighbors do, but a business cannot be operated this way and something drastic needs to change. I would not recommend this service to anyone.”