Capital Waste Services

“You actually do not deserve a 1 star. Holly, sales rep bantered and whined through text messages like a high schooler. I asked in November for them to pick up the bin and discontinue service. Its the end of January and still no pick up. Called 2 times plus 2 emails to the local Sales Mgr. Brooke, 7 days later no return call or email. Long list of problems with this company! They love charging late charges when they actually have a card on file. They charge double to my next company I will be using. Run from them... terrible customer service!”

“I have lived in my complex for a number of years. They empty our dumpsters between 2 and 4 am. Ownership of the property, property management, and tenants have all called repeatedly over the years for them to not come so early. They do not. When you call they are rude. Customer service is absolutely terrible. No one wants or deserves to be woken up like this constantly. They just do not care. On the verge of calling the police, or city to file a formal complaint for this to stop. Again this is a large apartment complex and people actually sleep during these hours. It's ridiculous to think this is ok. Terrible company. This is for regular garbage pick up service. I have been informed there is a city ordinance in Chattanooga against them doing this in residential areas during the overnight hours. Again they do not care. They also refuse to do anything.”

“Unfortunately you have to choose a star in order to leave a review. CWS is the worse company that we have ever had to deal with and do not even deserve a one star rating! We terminated our agreement per the contract terms and they refuse to pick up their dumpsters. Holly, Brooke nor Herb will return phone calls; they have their front end representatives take messages and hide behind their staff of their deceitful operations. Unfortunately, due to repeated requests with no response, legal action with each individual named who has ignored repeated requests will be taken. Their dumpsters are on our property without authorization. Do NOT use Capital Waste Services!!!”

“Absolutely the worst company I’ve ever dealt with. Capital Waste Services has left dumpsters on my property that do not belong to us, creating a serious health hazard for the community. We are NOT under contract with this company, and yet they refuse to come pick up their dumpsters. Repeated calls to corporate have gone unanswered, and they won’t even return a simple phone call. A certified letter has already been sent, and if this is not resolved immediately, we will be charging per dumpster remaining on the property. If necessary, my next step will be to involve the EPA and any other agency required to handle this. Completely unacceptable and unprofessional.”