Republic Services

“We have been transferred to Republic, and it has been a horrible experience. The prices were increased to ridiculous levels without prior notices. I was charged almost $ 300 for 6 yarders to be picked up on bi-weekly basis. I am able to get new services with almost half the prices. So, I tried to cancel services and that's when round robin started - Billing team to sales team. I got call from sales representative whom I asked to cancel services, but she didn't do it. I sent them email, message via their portal and online chat but no response. Now, it's been more than 3+ hours across two days that I am waiting to get hold of sales team to cancel. This is not ethical practices to not ignore customers who doesn't want to stay with them. I want the owners to think about it that would you waste this much time on call or would like to run your business? Day 2: Cancellation request is now with Sales rep, whom I spoke to in Feb and hasn't closed.”

“I haven’t paid too much attention on trash pick up bills. I recently discovered that Republic Services has been charging us $430 quarterly for trash pickup, total two trash cans, which amounts to nearly $135 per month. In contrast, a local competitor offers the same service for only $40 per month. This significant price disparity is alarming. Compounding the issue, when I attempted to cancel my service, I found it extremely difficult to reach their customer support to cancel the subscription. I was on hold for over 30 minutes, still did not get to talk to anyone. Had to hang up. This exorbitant pricing is unacceptable. I feel taken advantage of and strongly urge others to exercise caution when considering Republic Services.”

“Republic makes you sign a service agreement that binds you for three years at a time and renews automatically. In the agreement they reserve the right to change service fees without notice. There are also surcharges that get added to every invoice and those are different every time. In a few months my invoice increased by $80 a month. Once I contacted the rep to ask about the increases I was offered a new contract for another three years with a roughly $150 monthly fee decrease. The catch is that this doesn't last, once they have a new agreement they can raise the fees again at any moment and any number of times. Once I tried to terminate the contract they charged me a "Liquidated damages fee" worth six month of service, and another fee to come by and pick up their barrels. There are multiple class action law suits in progress against this company because what they are doing is illegal. Stay clear of them.”

“Republic Services are hands down the best in their business. Our rep Bill Roche streamlines the whole process of delivery right down to billing and it’s just a single text and your delivery is their next day for you. Bill makes himself available to us 24/7 and these days that’s hard to find . Continued success to Bill and all the crew at Republic Services .”