Arrow Waste

“I was supposed to have my residential garbage picked up Monday - no pick up. I emailed Arrow, no response. My garbage and many of my neighbors’ has been sitting curbside since Sunday night (5 days) with zero communication from Arrow. I sent called and emailed yesterday and Regan Walter, the Billing and Collections admin, told me that they hope to be able to retrieve our trash tomorrow (Friday, 6 days late) and “we don’t offer refunds for missed pickup. Instead our commitment is to return within a week to ensure your trash is cleared before your next pick-up day.” So not only does Arrow not pick-up trash on time, they offer no apologies or refunds for a service you have paid for. Now that is some really interesting customer service. I will mention that this is far from the first time this has happened. I have had multiple missed pickup-ups and have had to call each and every time. At this point my garbage pick-up is almost a week overdue, and I am having to take trash bags in my car and dispose of them elsewhere. If you DO NOT need garbage service, Arrow is the best. If you do, I guess Waste Management is our best bet…calling them now. Disappointing because I was trying to give the smaller company my business. Oh well…they are trash 😂”

“I am writing to express my profound satisfaction with the exceptional customer service I recently received from your team at Arrowhead. My interaction was truly outstanding, and I felt compelled to share my positive feedback regarding an exemplary member of your staff. Specifically, I would like to commend Morgan Gibson for her remarkable assistance. Morgan demonstrated an impressive depth of knowledge and professionalism, addressing all my inquiries with clarity and precision. She ensured that every question was thoroughly answered, leaving no room for uncertainty. Furthermore, Morgan went above and beyond by patiently guiding me through the entire setup process for auto-pay and efficiently facilitating my initial bill payment. Her clear instructions and supportive demeanor transformed what could often be a daunting task into a seamless and stress-free experience. It is genuinely rare to encounter such a high level of dedication and efficiency in customer support. Morgan's commitment to providing thorough and helpful service significantly enhanced my overall experience with Arrowhead. I am confident that her approach sets a benchmark for excellent customer engagement, and I sincerely appreciate her outstanding efforts. Thank you for fostering a culture that empowers employees like Morgan to deliver such remarkable service. V.E Douglasville, Ga”

“I had the pleasure of speaking with Morgan. She is very pleasant and very knowledgeable. She answers all my questions adequately and is very kind! Arrow waste is the best. I will always give high praise to them and their customer service!”

“They have picked up my trash twice since their recent acquisition of Reliable Sanitation. Both times they left my can in the middle of the street despite my complaint about it the 1st time. Not to mention if I am not home, it could possibly sit in the street for days creating a warning or fee from my HOA. I am very disappointed.”