Waste Masters Solutions

“Our company signed a contract with them 6/1/2020 in that contract they capped the % increase at 5% for the first 3 years. 2nd year 5% increase 3rd year 8% increase but only for 6 months they then decided to change the contract term mid way thru at 6 months and increased my rate another 18.5% increase on top of the 8% increase already added. 4th, 5th & now 6th year they have increased anywhere from 9-11% (which original manager said it would never be more then 8% bc “they value their loyal customers”. Being pretty big company i didn’t take notice to this and when i needed an extra pick up a week they wanted to increase by bill from $935 to almost $1400. Never once did they put in writing the price increase as their contract states they will and being on auto pay they just did as they pleased. I called Evergreen they quoted me for $450 a month for 3xs a week trash & 1x a week recycling. I have WM first right of refusal they were willing to do same pick up amounts for $470 and the increase pick up I think mid $600 (don’t quote me). So moral of this story is when they sell you on “we take care of our loyal customers and ONLY do the increase we absolutely have to” know this isn’t true. If your willing to lower our newly charged amount from $935 to $470 then you could have been doing this all along. The new manager Anthony is very difficult to deal with and is down right rude when he doesn’t get his way. He’s trying to go back to original contract June date and hold us liable until June even though they switched that 2.5 years into it. If your looking for good service check out Evergreen, they don’t add all the extra fees into the contract like Waste Masters does.”

“The team at Waste Masters is so friendly and accommodating! I enjoy working with them. We have used their service for our business for years. I highly recommend them.”

“I’ve been working with Waste Masters for the last 2 years and couldn’t be happier with the service, drivers and customer service ladies. Every time I call the office I get an actual person without having to hit prompts. The customer service ladies are pleasant and extremely helpful. I’ve used many other trash companies and Waste Masters is by far the very best!!”

“We’ve had an excellent experience working with Waste Masters at the Maryland 5-Star Equestrian in Elkton MD. From the start, their dispatcher and sales representative (Amanda, David, and Linda) have been outstanding with communication, making scheduling simple and stress-free. Every detail was clearly explained, and any adjustments were handled quickly and professionally. The drivers also deserve recognition — they are reliable, timely, and consistently provide smooth and effective drop-offs. Their professionalism and clear communication on-site have made our operations much easier. Overall, Waste Masters has proven to be dependable, efficient, and great to work with. I would highly recommend them to anyone looking for top-quality waste management services. Here is a 5-Star from the Maryland 5-Star.”