Al Clawson Disposal, Inc. (ACDI)

“Waste Management is no easy business, but Al Clawson does it right. As a business owner who works will all waste managment providers in Central Texas, I promise that they are on top of their routes better than anybody. Their customer service is always friendly and reliable. We appreciate their team and their consistent pickup!”

“ACDI has completely ignored the Florence area, Stillman Valley and Artisans Way specifically. This isn't just a storm thing. That has long past and their history was already not to show up on their assigned day. But, you can drive all the roads in the area and tell we have been abandoned and their response to my cancellation confirms they are NOT interested in our business. It was a quick "ok, we will pick up your cans and refund". How many days till they just say we cannot support the area and give notice of cancellation? Our cans are overflowing. Bags are getting blown and run over, animals are getting into them. ACDI should be responsible for sending out people to pick up ALL of our ditches. So the answer is, call RCI Rose, get your pink can and lets stop paying someone who just cant handle their end of a service contract. Similar pricing for Rose (hope you noticed the recent ACDI increase), who already proved they show up if you have been watching them in the neighborhood. I went online late one night and literally in just a couple of days we have new cans and will be picked up next week. ACDI, clean up your mess. Start acting like a responsible company and send the the business (and money) to the business that WANTS it. ACDI should be ashamed. If they charge any of you for extra bags/cans, dispute it! I am waiting to see how generous they are with their refund on my recent quarterly statement. If they don't do the right thing and credit most of January as well, our credit card company will gladly do the right thing and take that money back.”

“Called cust service over a partially picked up recycle pick up. Woman ran through possible scenarios but none applied. Only solution presented with an attitude was "oh well we'll get it in 2 weeks" Doesn't surprise me seeing all these negative reviews.”

“They changed our pick up day without telling anyone and by "our" I mean the entire subdivision. No email no letter. I know this from people who were able to get a hold of them, because everytime I call, the phone rings once, then says that person is unavailable. Ive tried every option on their automated system and get the same result. Even after being made aware of their lack of communication, they STILL havent sent anything out. Not the first issue we've had with them, aside from rude employees, this is the last straw. Our trash has been sitting out for 5 days because I dont know when they will get around to providing the service Im paying for.”