SBC Waste Solutions

“This was my first time using SBC Waste Management, and I was pleasantly surprised! I used other services in the past and they always left a paper trail of trash. My pile was spotless when they left. The pickup was right on time, and the drivers were super respectful and professional. You can tell they really know what they’re doing ... everything was handled smoothly without any issues. It’s refreshing to see that kind of reliability on the first try. Definitely sticking with them moving forward.”

“I truly can't say enough great things about SBC Waste Solutions.. Between their haulers and all the way up to management and ownership. SBC responds immediately with great service and communication. Our streets are always clean after pick up date, They offer fantastic options with needing to throw away large items, and they go above and beyond to make it right if needed. We are lucky to have their service.”

“SBC responded to my previous review and most of points I disagreed as they do specify all extra fees in contract in small print but there is no any upper cap on it. For example, contract specify that SBC will charge environmental fee and once you sign this contarct, you have no control what SBC will charge. To us, they charge 50% of service fee as environment charge. Our service fee is $360 and environment charge is $162 per month. SBC started charging business comliance charge without any notice from nov 2024. When I notice it and contacted sales rep, he responded that we can remove this going forward but cannot give credit for what is already paid. When I asked legal representiative of SBC (Sandra) to show me where in contract such fees is specified as I mentioned previously in review, she never send email response to it. When you sign contract, sales person is very smart and doesn't disclose all these fees as well as 5 year contract that you are signing on. Once you signed, you have no conntrol but pays whatever fees that SBC asked you to pay. I strongly recommend to review contract and ask to be specific for any fees and what is increment in service fee and how often SBC can increase this. Ideally, you should ask to add in contract that whenever SBC increase service fee or any other fees, you reserve write to review it and option to terminate contract. I am better off switching company and I was able to specify every single fee in contract. I better off terminate contract with SBC and pay early termination fee as SBC can charge you anything as contract is vauge and do not specifiy any fees in contract. Like I said, I am going to save 60% monthly by switching to different company and I don't have to worry about ridiculus increment from SBC without any notice. This company is SCAM and bind you with 5 years contracts with lots of fees are hidden. They randomly increase fee without any notice. Some increase in fees not even part of contract and after sending sevaral emails, Sandra, who is handling legal contract, didin't return email explaining monthly charge name business compliance. Their monthly fees including all charges cost us $625 and with same level of service including all fees, other waste company charges $238/month. This company offers price locked in for 1st year, 5% increase for second & thrid year. With my other collegue restaurant, SBC charges $525/month and for exact same service, other company charges $145/month. If anyone would like to get more details, please contact me. I will give negative star if it is available to rate. It is not available so I will give 1 star!”

“Very unprofessional company where management does not know how to resolve issues before they become even greater. I run a business myself and I know the importance of taking care of complaints when the business drops the ball. Back in November the driver of one of the trucks did a hit and run after he damaged our property. He didn’t bother to stop and check what he had damaged. Luckily we have security cameras that captured the incident on video. He damaged our Comed electrical box and exit door. The damage could’ve caused a fire. It was an emergency to get it replaced asap. I contacted this company several times over phone and email and nothing was done. No accountability what’s so ever. I submitted a video where you can clearly see their company truck damaging our property. I also submitted pictures and an invoice of damage that had to be repaired. No one has contacted me back after many calls and emails. It’s been more than 3 months and my request for a manager to call me back has not been met. How many times do I have to call and email before someone takes accountability?? Very unprofessional.”