Republic Services

2471 Wilshere Dr, Jenison, MI 49428

“I probably should have known we were in for a ride when I started up service and kept trying to figure out where our can was. We finally figured out that either I or the CSR I spoke to for setting up our account transposed two numbers on the house number, which made our address into a house number that doesn't exist. Never got a call or email for clarification of our address or that they weren't able to find our house. Just didn't get our cans. I asked for months for help resolving why I could not a payment online for our account. I had to enter payment information as a guest or call in every time to pay our bill. Two quarterly billing cycles (6 months total) went by without any resolution on this. This fall, we set up recycling. The CSR I spoke to told me pick up was weekly. Our schedule on Republic's app showed weekly recycling. I submitted several missed pick up requests before someone at Republic told me that pick ups were bi-weekly and would look into why my app calendar showed weekly pick ups for both trash and recycling. The straw that broke the camels back was when Republic didn't bother picking up trash on 12/26 due to "incliment weather". Roads were fine locally and all of my neighbors who used different services had their trash picked up with no issue. When I called on 12/26 about the lack of pick up, I was told that someone would call me. I'm still waiting for that call. I tried getting several times to get another pick up scheduled and it got cancelled each time. I cancelled on 12/30 to go to GFL at the end of January, a year into our contract. Republic finally picked up trash 15 days after the last pick up. I called Republic today because my invoice still shows $122 due for service for January through March. I was told on 12/30 that I would be charged around $40 for January. Today, I was told I had to pay the whole bill despite my service ending at the end of January, they couldn't change the invoice. Then they'll credit the amount for February and March. When I then asked about a credit for the 15 DAYS that they didn't bother to pick up trash, I was told that they don't credit for service cancellations due to "incliment weather". I was then told that they considered my January 2nd pick up as a double pick up because I had 1 SINGLE bag over the two 30 gallon bags they allow outside of the can. We didn't put all of our trash out at that time because we weren't aware that it would be considered a second pick up. That seems like something Republic should have communicated with their customers when we called and repeatedly scheduled through their app. Go elsewhere, the amount of time I've spent in the last year dealing with issues isn't worth it. I will willingly pay an extra $10/quarter to have the same service as my neighbors who haven't had any issues with pick up.”