Republic Services Circle City Recycling and Transfer Station

“This is the worst company ever! Why offer recycling if you aren't going to pick it up? I wish another company were available to collect our recyclables and trash in my area. Dealing with this company has been a headache, and I hope everyone knows how terrible their service is. No pick-up for two whole weeks.”

“This joke of a business earned their terrible Google score by being the absolute worst company EVER!! They know they don't have to try, because they are under contract with the city and due to this MONOPOLY they have no competition. They regularly miss pickups. They used to use the excuse that the driver would miss it, because it was in the alley. So we started dragging the dumpster half a block, down to the main street, because our neighbor told us that they were more likely to pick it up if we did all the work for them. NOPE!! They just don't care. We've watched them drive right down the block, right past our recycling and then right past the neighbor's as well. They know if they don't pick it up there are no repercussions. And just try calling them....HA!!! Their "customer service" department literally consist of ONE LADY. After you navigate their phone prompts, you get put on hold, where it doesn't tell you how long it'll be or what number you are in the queue and you can hear it's just one lady, because every time she picks up a new complaint, you can hear her say "Thank you for..." Even their hold system sucks. They mask their complete lack of customer service by having the lady tell everyone that "we are experiencing higher than usual call volume at this time." No you're not!! Your phone rings all day long, because your workers don't do their jobs. Your call volume is ALWAYS "unusually high" because people have to take time out of their busy day to call you and ask "WHY WON'T YOU DO WHAT YOU'RE PAID TO DO!?!?!" Pro-tip: DO YOUR FREAKING JOB AND YOU'LL GET LESS PEOPLE CALLING TO ASK WHY YOU DIDN'T DO YOUR JOB!! They SUCK!!! and THEY DON'T CARE!!! Once you wait on hold for half an hour, you'll get a prompt saying "Leave your number and we'll call you back." Don't fall for this. When they call you back it's just dead air. When I called them back and waited on hold another 40 minutes, and then told them about the dead air, on the callback, the lady said "We've been having trouble with our phone service recently." I don't believe that for a second. It's all by design to keep you from complaining and forcing them to come back and do their job THAT WE PAY THEM TO DO!!! Four days in a row, we call, and they say "We're so sorry. We'll send a truck out today." They never send anyone out. They don't care about keeping their word. They just don't care. P.S. I think we have offended the sensitive souls at Republic "Services," as they now drive right by our dumpster, stopping at the houses on either side of us. I guess they are somehow the victims of THEM missing their pickups and THEM promising FOUR TIMES(!!!!) to come pick it up and NEVER SHOWING UP. Somehow after all that, they get to have hurt feelings and drive right by our dumpster. 'Service will resume when the one star rating is removed.' Message received.”

“No problem at all at this time with the folks from Republic! They've made it to my home and picked up all I put out there without any issues, and I appreciate it. I see lots of people having issues, but I've noted that most of the time, it is for over-stuffed trash bins. Hopefully, the people that have had issues have seen the issues now go away. Thank You!”

“Over the last 3 years we have been missed consistently every other week. We are a small family and have 2 barrels so it was fine I guess. Well Republic has reached a new low. It has been 1 month since they have picked up my trash. My bills is paid, I have filled out missed pick ups on line I have called and spoken 3 different people who promised it will be picked up today with no resolution. I finally found another trash company I will be starting as soon As republic picks up the last month of trash I have paid the to pick up. Horrible service, horrible company, over charge by double. I pay 169 a quarter, new company quoted me 86 a quarter. I highly suggest looking else where for services. Terrible business model.”